Job Description: Manager, Sales Operations

Company background and Job Summary

EchoFirst® is the creator of the revolutionary Echo® solar system, which delivers twice as much energy as a basic solar electric "PV" system. For consumers who have been waiting for the right moment to get a solar energy system, Echo is the revolution in solar energy they have been waiting for. It captures more of the sun's energy than a basic solar PV system, giving our customers the power to meet a majority of their home's energy needs. You can find more details of our solution a www.echofirst.com.

With substantial market traction already validating the value proposition which we have to offer to our customers, combined with the continuing rapid growth of the renewable energy market, we are on a mission to build a unique and differentiated experience for our end customers and a world-class sales and service organization for New Home Builders and our channel partners.

The company is in its early stage of growth – rapidly moving on from product development, market validation and initial commercialization to building a scalable organization structure, infrastructure and service platforms. We are looking for individuals who are self motivated, results oriented and have the passion to succeed in a highly entrepreneurial and fast-paced environment. To succeed in this role you will possess a combination of leadership abilities with detail-oriented execution skills and business savvy.

Responsibilities

• Develop a benchmarked, world-class, service oriented Sales Operations function
• Develop best cost and scalable processes and systems required to manage a Sales Operations organization based across multiple geographies (onshore and offshore) and over time, growing internationally
• Develop, support and manage a standardized sales forecast and supply / demand matching and management system with focus on exception-based, integrated data analysis
• In general, reduce all possible sales administration burdens on the field
• Own the primary responsibility for the Order desk – over time, the order desk has to have substantial capabilities to support hundreds of integration partners in the Existing Homes sector and hundreds installation partners and communities in the New Homes sector
• Develop effective supply / demand matching and corresponding order delivery mechanisms by implementing and managing the relevant process, in close cooperation with supply chain management and the logistics team
• Assist in reviewing and preparing customer contracts and purchase orders to ensure business provisions are consistent with Sales department proposals and company business practices and policy
• Be responsible for developing and managing sales incentive compensation plans and payouts and work closely with sales management & channel management to develop annual / quarterly sales territory assignments and quotas
• Develop and monitor key business metrics, produce weekly pipeline and forecast reporting, publish sales results and other ad hoc reports as required
• Contribute to the development and deployment of the appropriate, world-class IT solutions, which drive both improved Service and an ability to scale
• Develop and manage an operating expense budget

Candidate qualifications

• 10+ years of relevant experience from a relevant industry
• 2+ years of the above experience in a leadership role, ideally leading teams
• A graduate level qualification in a related field
• Proven ability to recruit, motivate, develop and manage top performers
• Proven ability to drive aggressive, core capability and customer focused team targets
• Strong communication abilities – both verbal and written – and presentation abilities
• Organizational skills, self-motivation and the ability to work independently with minimal supervision
• Experience in managing a distributed teams and a combination of full-time and outsourced / offshore resources is a plus
• Experience from an industry with high value products which require installation expertise and service backup, is a plus
• Experience from an industry where high value products are sold into the existing + New homes market is a plus

Other details

• Up to 20% domestic / international travel
• This position is not eligible for a relocation allowance

Apply by sending your resume and cover letter to careers@echofirst.com